last updated May 29, 2020
As of Wednesday, June 10, we will resume pet resort operations.
In the interest of the safety and health of our staff and community, we have implemented some temporary changes to our operations.
Drop Off Procedure
We ask that you please step inside our vestibule and place your pet on one of our slip leads. Please remove your own leash and collar to keep with you. We will not be accepting any items from home. This includes leashes, toys, luggage, bones, etc.
Please call ahead prior to arrival. Our lobby, as well as our restroom, will be closed to the public.
Also, to help speed up the check in process we would like to encourage discussion of stay details over email or phone as much as possible please.
Pick Up Procedure
We appreciate phone payments to limit the handling of credit cards or cash.
Please remember to bring your pet’s leash and collar. We will open the vestibule and give you your pet on one of our slip leads so you may place your collar and leash back on.
If your daycare pet usually eats lunch, we encourage you to increase breakfast & dinner portions appropriately so your pet will not require a lunch. This will help us limit the handling of items from outside our facility.
For boarding pets who bring food from home, please consider using our provided food, unless there is a medical reason your pet needs his/her specific diet. We provide Fromm Classic Adult food.
We will be wearing masks. It will be a huge help to us if masks are worn at home around your pet so they get used to them. There may be an adjustment to seeing us in them, and we don’t want them to be frightened.
Thank you for your patience with these new protocols as we try to safely navigate the “new normal.” As things evolve, likely too, will our protocols. Make sure you have liked our Facebook Page to keep up with the latest updates.
We may be a member of a franchise, but we are a family-owned small business and your support means the world to us and our staff!
We can’t wait to see your pups!